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dr Justyna Maciąg

Unit: Katedra Zarządzania Publicznego

e-mail: justyna.maciag@uj.edu.pl

USOS - Overview

Polish Science

Justyna Maciąg possesses PhD of Business Administration, Master of Economics in specialisations: education and accountancy and Green Belt Certificate. She is a Researcher and Lecturer. Her current research interests are process management, quality management and lean management in Higher Education and public organisations.

2018 Green Belt Certificate (Six Sigma) TQM Soft

2016 Lean Foundation Certificate PDCA Group

10.2015-05.2016 Postgraduate studies in Lean Service, University of Economics in Wroclaw,

2013 Certificate APMG-International PRINCE2® Foundation Examination

2001-2006 Doctorate of Business Administration, Karol Adamiecki University of Economics In Katowice, Faculty of Business Administration

1995-1998 Master of Economics, specialization in education Interfaculty Department of Education in Karol Adamiecki University of Economics in Katowice

1993-1998 Master of Economics, specialization in accountancy, Karol Adamiecki University of Economics in Katowice, Faculty of Economics, Specialization Finance and Banking

From 2017 till now,  Member of the Steering Committee of the LeanHE Hub, responsible for building the organization's network in Poland.

From 1.10.2016 until now, Lecturer and Researcher (adjunct position) in the Institute of Public Affairs, Faculty of Management and Social Sciences,  Jagiellonian University in Cracow, Poland

From 2016 until now, Member of the team appointed by the Rector of the Jagiellonian University which aim is to reduce the red tape in the University   

13.09.2012-30.09.2016, Lecturer and Researcher (adjunct position) in the Faculty of Management, University of Economics in Katowice, Poland

01.10.2009-30.09.2013, Lecturer position in the University of Applied Sciences in Oświęcim, Poland

04.2006-08.2012 Rector's Representative for Quality of Education and Accreditation in the Academy of Physical Education in Katowice, Poland

19.08.1998 – 12.09.2012, Lecturer and Researcher in the Academy of Physical Education in Katowice, Poland

1. Erasmus Program, Conducting lectures in the Turku University of Applied Sciences, TUAS International Week for Teachers 3-7 February 2014, Finland,  Title of lecture: Quality Management in Hospitality Industry (5 hours).

2. Erasmus Program, Conducting lectures in the Instituto Politecnico da Guarda, School of Technology and Management, Portugal, 5.03. – 9.03.2012, Title of lecture: Quality Management in the Service Industry (5 hours)

3. Erasmus Program, Conducting lectures in the UNIVERSIDAD EUROPEA DE MADRID,  School of Business and Law, Spain 15.04-20.04.2012. Title of lecture: Methods of quality management in service organization. (8 hours)

4. Erasmus Program, Conducting lectures under the IWBAS 2012  “Innovative Models for Developing Business and Services”. University of Applied Sciences in Tampere Finland, 26.11.2012-30.11.2012. Title of lecture: Quality Management in the Service Industry (5 hours).

She is Lecturer, Trainee and Researcher.

She conducts lectures and trainings related to process management, quality management, and Lean management for students and staff. She organises regular seminars for Lean practitioners in Polish higher education institutions (https://isp.uj.edu.pl/projekty-w-trakcie-realizacji/-/journal_content/56_INSTANCE_n9v3lSFqAPGx/2103800/135045947). She actively cooperates with LeanHE Hub. https://www.leanhe.org/home

Her current research interests include process management, quality management, lean management and lean culture in higher education, public and service organisations.

She completed successfully a number of projects in the area of process management, quality management, and Lean management in business and public organisations i.e. Silesian Tourist Organization in Katowice, ENERGA SA, AdvensMed. Sp. z.o.o., Local Government in Nowy Sącz, PGM SA, TREFL SA.

In 2017-2018 she completed a scientific project titled: THE CONDITIONS FOR THE MATURITY OF THE LEAN MANAGEMENT CULTURE IN HIGHER EDUCATION INSTITUTIONS. Funded by National Sciences Centre in Poland under the program Miniatura 1 (DEC. -2017/01/X/HS/00619. 25.09.2017 – 26.09.2018).   The objective of the research project was to define the notion and maturity of a Lean culture in higher education institutions as well as determining its key dimensions and descriptors in the light of the adopted ontological and epistemological assumptions. The scope of the research includes 7 foreign universities implementing the Lean concept (3 universities in the UK, 1 in Norway, 2 in the Netherlands and 1 in Canada) and 21 Polish universities.

The results of the research is theoretical framework for assesing a maturity of Lean Culture in a university - Lean Culture Maturity Model and a tool of called Lean Culture Maturity Questionnaire. 

 

1. Maciąg J., Lean Culture in Higher Education - Towards Continuous Improvement. Wydawnictwo Palgrave Macmillan, 2019, https://www.palgrave.com/gp/book/9783030056858
 

2. Maciąg, J.  Six Sigma as a tool of improving processes in the university for example of academic assessment process (case study). Global Lean for Higher Education: A Themed Anthology of Case Studies, Approaches, and Tools, ed. Stephen Yorkstone. Taylor and Francis, a Productivity Press 2020

3. Maciąg, J. Value Stream Mapping (VSM) as a Tool for Creating a Lean Culture in a University. Global Lean for Higher Education: A Themed Anthology of Case Studies, Approaches, and Tools, ed. Stephen Yorkstone, Taylor and Francis, a Productivity Press 2020  https://www.taylorfrancis.com/books/9780429399688 

4. Maciąg J., The determining role of organizational culture in the implementation of the lean management concept as exemplified by Polish universities.  Lean Conference 2016 "People, Culture and Lean in Higher Education" University of Stirling w Stirling w Szkocji 1.11-3.11.2016 r
http://www.leanhehub.ac.uk/conference/former-hosts
https://drive.google.com/drive/folders/0B0o0qNZiNb1uNkdNUDF5ZHNIME0  

5. Maciąg J., Methods of quality management system efficiency measurement in HEIs. FICL6σ – 2013. First International Conference on Lean Six Sigma for Higher Education. Theme: Enhancing Process Efficiency and Effectiveness in Higher Education Using Lean Six Sigma 24- 25th June 2013, Glasgow, Scotland, UK, 2013 s.90-101.
https://isp.uj.edu.pl/documents/2103800/140787329/Final+1+J.Maciag+Methods+of+efficiency+measurement.pdf/0a20498c-1fa5-4874-9d2f-f3e5ec697938

6. Maciąg J., How can an institution of higher education become lean? Methods of higher school restructuring. [w:] Positive Futures for higher education: connections, communities and criticality Conference Papers Society for Research into Higher Education, Newport, Great Britain 2011.

7. Maciąg J., Assessing learning outcomes from the point of view of individual student. Case from Academy of Physical Education in Katowice, Poland. [w:] Learning by Developing - New Ways to Learn, Outi Kallioinen (ed.). Proceedings of the 3rd Conference on Future Expertise in Higher Education October 12th-15th 2010, Finland Laurea University of Applied Sciences, Helsinki 2011, s. 94-116.
https://www.laurea.fi/dokumentit/Documents/B40.pdf

8. Maciąg J., Quality assurances system in creating value of higher education services. [w:] Valuing Higher Education. Conference Papers Society for Research into Higher Education, Liverpool, Great Britain 2008.

  1. Maciąg J., How to change organizational culture in a university? Towards Lean Culture. The Lean Culture Maturity Model and Lean Culture Maturity Questionnaire. The University of Michigan Lean Forward Connect. Inspire. Advance. November 6th - 8th 2019. Location: Ann Arbor, Michigan. USA https://drive.google.com/drive/folders/1QGrhX48vccbG4Hh8K2dTJ-bBKf00ifwc
  2. Maciąg J., The determining role of organizational culture in the implementation of  the lean management concept as examplified by Polish universities. Lean Conference 2016 "People, Culture and Lean in Higher Education" University of Stirling w Stirling w Szkocji 1.11-3.11.2016 r http://www.leanhehub.ac.uk/conference/former-hosts ;
    https://drive.google.com/drive/folders/0B0o0qNZiNb1uNkdNUDF5ZHNIME0
  3. Methods of quality management system efficiency measurement in HEIs. FICL6σ – 2013. First International Conference on Lean Six Sigma for Higher Education. Theme: Enhancing Process Efficiency and Effectiveness in Higher Education Using Lean Six Sigma 24- 25th June, 2013, Glasgow, Scotland, UK, 2013 s.90-101. ISBN: 10 0-947649-98-0, ISBN: 13 0-947649-98-2 
  4. Maciąg J., How can an institution of higher education become lean? Methods of higher school restructuring. [w:] Positive Futures for higher education: connections, communities and criticality Conference Papers Society for Research into Higher Education, Newport, Great Britain 2011.
  5. Maciąg J., Assessing learning outcomes from the poin of view of indywidual student. Case from Academy of Phisical Education in Katowice, Poland. [w:] Learning by Developing - New Ways to Learn, Outi Kallioinen (ed.). Proceedings of the 3rd Conference on Future Expertise in Higher Education October 12th-15th 2010, Finland Laurea University of Applied Sciences, Helsinki 2011, s. 94-116.
    https://www.laurea.fi/dokumentit/Documents/B40.pdf
  6. Maciąg J., Quality assurances system in creating value of higher education services. [w:] Valuing Higher Education. Conference Papers Society for Research into Higher Education, Liverpool, Great Britain 2008.