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dr hab. Justyna Maciąg, prof. UJ

Unit: Zakład Zarządzania Publicznego


USOS - Overview

Polish Science

Justyna Maciąg possesses a habilitation degree and PhD in management and quality sciences, a master of economics in specialisations: education and accountancy. Researcher, lecturer, consultant and facilitator. Research interests concern concepts and methods of improvement, evaluation of service quality, evaluation of management effectiveness and efficiency, as well as cultural and process maturity for implementing continuous improvement methods. She has 97 scientific publications, including 6 books. Actively cooperates in the national and international dimensions. Since 2017, she has been coordinating the activities and carrying out regular events of the LeanHE Poland community of practitioners. It operates in the global LeanHE network that connects researchers and practitioners in the field of continuous improvement methodologies. She completed research stays as part of the NCN Miniatura 1 project (Canada, Norway, the UK, and the Netherlands). She collaborates with the Una Europa project.


Lean Higher Education Poland

  • 2021 Habilitation degree in management and quality sciences, Faculty of Management and Social Sciences, Jagiellonian University
  • 2018 Green Belt Certificate (Six Sigma) TQM Soft
  • 2016 Lean Foundation Certificate PDCA Group
  • 2016 Postgraduate studies degree in Lean Service, the University of Economics in Wroclaw,
  • 2013 Certificate APMG-International PRINCE2® Foundation Examination
  • 2006 PhD degree in management and quality sciences, the Karol Adamiecki University of Economics In Katowice, Faculty of Management
  • 1995-1998 Master of Economics, specialization in education Interfaculty Department of Education in the Karol Adamiecki University of Economics in Katowice
  • 1993-1998 Master of Economics, specialization in accountancy, the Karol Adamiecki University of Economics in Katowice, Faculty of Economics, Specialization Finance and Banking


In 2017-2018 she completed a scientific project titled: The conditions for the maturity of the lean management culture in higher education institutions. Funded by National Sciences Centre in Poland under the program Miniatura 1 (DEC. -2017/01/X/HS/00619. 25.09.2017 – 26.09.2018).  The objective of the research project was to define the notion and maturity of a Lean culture in higher education institutions as well as to determine its key dimensions and descriptors in the light of the adopted ontological and epistemological assumptions. The scope of the research includes 7 foreign universities implementing the Lean concept (3 universities in the UK, 1 in Norway, 2 in the Netherlands and 1 in Canada) and 21 Polish universities.

She has carried out a project Using the process approach (Lean Management) to deregulate and reduce bureaucracy in public universities in Poland - patronage of the Minister of Science and Higher Education (

International projects - UNA Europa Seed Funding, Knowledge Hub to promote the transition towards resilient cities and communities (K-R Hub) Kier. Prof. A. Adamski, a member of the team. 2021-2022

She has completed research and implementation projects for: Academy of Music in Bydgoszcz (2019-2022), ENERGA S.A. (2016), TREFL, AdvensMed. Sp. z.o.o., PGM SA, TREFL SA. Silesian Tourist Organization (2014, 2015), County Office in Nowy Sącz (2015), Silvan Spa (2015), Hotel Racibor (2014), IW Travel (2014).


Commercialization of research activities

She developed a tool for assessing the maturity of organisational culture to implement the Lean concept titled: Lean Culture Maturity Questionnaire LCMQ® (registration EU Intellectual Property Office, certificate number 018094275). She prepared, conducted and develops the LeanUJ project as part of the commercialization process at CITRU UJ.  She implemented LCMQ® in a research and implementation project tiled Consulting service on the introduction of Lean Management methodology at AMFN, for the Academy of Music in Bydgoszcz (head of the project, 2019-2022).


Functions performed

• From 2021, head of the Department of Public Management at the Institute of Public Affairs of the WZiKS Jagiellonian University.

• Since 2017, she has been a member of the Steering Committee of the international LeanHE network, and network coordinator for Poland ( As part of the network's activities, it organizes regular Lean Higher Education seminars (

• As part of the ZintegrUJ project, she coordinates the implementation of task 7 - training in process management and Lean management for employees of the Jagiellonian University (project duration 2018-2023).

• From 2017-to 2018, she was a member of the Team for reducing bureaucracy at the Jagiellonian University.


Didactic activity

Courses taught: contemporary management concepts, quality management, process management, Lean Management, scientific research methodology

In the years 2012-2014, she lectured as part of the ERASMUS program at the University of Applied Sciences in Tampere in Finland, Universidad Europea de Madrid, School of Business and Law in Spain, Instituto Politecnico da Guarda, School of Technology and Management in Portugal, Turku University of Applied Sciences in Finland.

  • Storman, M., Storman, D., & Maciąg, J. (2021). Quality of work-life among young medical doctors in Poland. International Journal of Occupational Safety and Ergonomics.
  • Maciąg, J. (2021). Deliberate and emergent strategies of Lean implementation in Higher Education (HE)–a multiparadigmatic approach. Proceedings on the 8th International Conference on Lean Six Sigma, June 22-23.06.2021, Purdue University, West Lafayette, Indiana, USA, ed. Ch. Laux, J. Antony, S. O’Reilly, J. Healy.
  • Maciąg J., Lewandowski M., Sinha T., Pryhodko T. (2020), Performance of Higher Education within pandemic and post-pandemic – a perspective of Poland, United Kingdom, and Ukraine [w:] DIGITAL TECHNOLOGY AND THE POST-PANDEMIC UNIVERSITY, The Post-Pandemic University, online magazine, podcast and conference series based in the Faculty of Education at the University of Cambridge and co-ordinated by Mark Carrigan , 21.10.2020,
  • Maciąg, J., & Kantyka, J. (2020). The relationship between the quality of the city’s recreational offering and the physical activity of its inhabitants–results of a pilot survey in Bielsko-Biała. Studia Periegetica, (1 (29) Social and Economic Aspects of Tourism and Recreation), 29-50
  • Maciąg, J.  Six Sigma as a tool of improving processes in the university for example of academic assessment process (case study). Global Lean for Higher Education: A Themed Anthology of Case Studies, Approaches, and Tools, ed. Stephen Yorkstone. Taylor and Francis, a Productivity Press 2020
  • Maciąg, J. Value Stream Mapping (VSM) as a Tool for Creating a Lean Culture in a University. Global Lean for Higher Education: A Themed Anthology of Case Studies, Approaches, and Tools, ed. Stephen Yorkstone, Taylor and Francis, a Productivity Press 2020
  • Prawelska-Skrzypek, G., Maciąg, J., Sinha, T., Welch, C., & Ward, N. (2019). Community of practice as a form of voluntary academic cooperation. International Journal of Contemporary Management, 18(4), s. 53-72
  • Maciąg J., Lean Culture in Higher Education - Towards Continuous Improvement. Wydawnictwo Palgrave Macmillan, 2019,